ToyPanic Collectibles Trade-In Program FAQ

The ToyPanic Collectibles Trade-In Program allows customers to resell their collectibles through ToyPanic via three flexible options:

• Instant Cash Payout – Receive a direct cash trade-in offer
• Panic Points – Receive higher value in store credit
• Collector Consignment – Sell at your preferred price with higher resale potential

This program is designed to give collectors a convenient, secure, and trusted platform to trade, resell, and upgrade their collections without the hassle of managing private buyers, uncertain payment arrangements, or marketplace risks.

ToyPanic may accept a wide range of collectibles, including but not limited to:

• Action figures
• Statues
• Designer toys
• Anime figures
• Bearbricks
• Hot Toys
• POP! Vinyl
• Model kits
• Selected limited-edition collectibles

Acceptance is subject to ToyPanic’s review based on item condition, authenticity, market demand, resale potential, and overall suitability for the program.

No. Submission does not guarantee acceptance. ToyPanic reserves the right to decline any item that does not meet internal trade-in or consignment standards.

Items may be rejected if they are:

• Counterfeit, imitation, or unauthentic
• Heavily damaged or poorly maintained
• Missing essential parts, accessories, or packaging
• In poor resale condition
• Low in market demand
• Overproduced or difficult to resell
• Not aligned with ToyPanic’s quality or category standards

ToyPanic reserves the sole discretion to determine item eligibility.

ToyPanic’s trade-in valuation generally starts at 40% to 80% of the original Suggested Retail Price (SRP), depending on the item’s resale potential.

Example:

If the original SRP is RM400, the base trade-in offer may be RM300 (75%).

Final valuation is determined based on several factors, including:

• Item condition
• Packaging condition
• Completeness
• Authenticity
• Product rarity
• Market demand
• Current resale market value
• Sell-through potential

ToyPanic reserves the right to revise valuation based on final inspection.

Possibly. Damaged items may still be accepted at ToyPanic’s discretion, but the final valuation may be reduced depending on the severity of the damage.

This includes but is not limited to:

• Box tears
• Dents
• Scratches
• Paint defects
• Discoloration
• Missing accessories
• Loose joints
• Broken parts

Items with severe structural damage, major defects, or poor resale potential may be rejected.

Original packaging is highly recommended and may significantly improve valuation, especially for collectors’ items where packaging affects resale demand.

Items without original packaging may still be accepted, but valuation may be reduced based on:

• Condition
• Completeness
• Collectibility
• Protection during handling
• Market demand

For certain premium collectibles, original packaging may be required.

Customers may choose one of the following three payout options:

1. Cash – Standard trade-in payout
2. Panic Points – Higher value store credit
3. Collector Consignment – Sell at your preferred price through ToyPanic

Each option offers different benefits depending on whether the customer prioritizes speed, value, or resale flexibility.

The Cash option provides customers with a direct trade-in payout based on ToyPanic’s approved valuation.

Example:

• SRP: RM400
• Approved Trade-In Offer: RM300
• Customer Receives: RM300 Cash

This option is best suited for customers who prefer immediate payout and a faster transaction process.

Payment processing timelines may vary depending on operational review and payout method.

Customers who choose Panic Points receive a higher value return compared to the standard cash option.

Example:

• Cash Value: RM300
• Panic Points Bonus: +10%
• Customer Receives: RM330 in Panic Points

Depending on item category, demand, and promotional eligibility, Panic Points may offer 5% to 20% more value than the cash option.

Panic Points can be used for future purchases within the ToyPanic ecosystem and are ideal for collectors planning to upgrade or trade into other items.

No. Panic Points are strictly non-cash, non-transferable store credit.

Panic Points are:

• Non-transferable
• Non-refundable
• Not exchangeable for cash
• Not redeemable outside ToyPanic
• Subject to ToyPanic’s membership and rewards terms

Customers are encouraged to review applicable Panic Points usage terms before confirming this option.

The Collector Consignment Program allows customers to sell their collectibles through ToyPanic at a self-selected selling price.

Instead of accepting the standard trade-in offer, customers may place their item under ToyPanic’s consignment program for:

• In-store display exposure
• Online listing visibility
• Access to ToyPanic’s collector audience
• Higher resale potential compared to direct trade-in

This option is suitable for customers who prefer maximizing resale value and are willing to wait for a buyer.

Collector Consignment includes the following fees:

• RM30 per month for Detolf showcase / display rental
• 10% service fee upon successful sale

Applicable fees must be acknowledged and agreed upon before consignment begins.

The RM30 monthly display rental fee must be paid upfront before the consignment listing is activated.

Consignment placement will only begin once payment is received and the display slot is confirmed.

Upfront payment is required to:

• Secure and reserve the display slot
• Confirm customer commitment
• Prevent unused reservations
• Cover display allocation and listing preparation costs

This ensures fair slot management and avoids operational disruption.

Display rental fees are generally non-refundable once the display slot has been reserved, assigned, or activated.

Refunds, if any, are strictly subject to ToyPanic’s review and approval under exceptional circumstances only.

No refund will be provided for:

• Early withdrawal by customer
• Change of mind
• Pricing dissatisfaction
• Unsold items
• Partial usage of rental period

The RM30 monthly rental covers:

• Detolf showcase / in-store display placement
• Physical shelf allocation
• Product display handling
• Basic in-store exposure
• Listing support on ToyPanic platforms
• Social media exposure (where applicable)
• General customer inquiry handling

Rental fees cover display and exposure services only and do not guarantee a sale.

If the item sells successfully, ToyPanic deducts 10% from the final selling price as a service fee.

Example:

• Selling Price: RM400
• Service Fee (10%): RM40
• Customer Receives: RM360

The service fee covers:

• Sales facilitation
• Buyer coordination
• Platform exposure
• Payment handling
• Sales processing

The 10% fee applies only upon successful sale.

If the item remains unsold, the customer may choose to:

• Continue renting the display space
• Revise the selling price
• Convert to direct trade-in (subject to revaluation)
• Collect the item and end consignment

Unsold items must be collected within the stated collection period after consignment ends. Storage penalties may apply to overdue collection.

The customer sets the preferred selling price.

However, ToyPanic may provide non-binding pricing guidance based on:

• Market demand
• Current resale trends
• Product condition
• Buyer behavior
• Pricing competitiveness

ToyPanic reserves the right to decline listings priced unreasonably above market expectations.

Customers may submit collectibles by:

• Bringing the item to a ToyPanic outlet (if applicable)
• Contacting ToyPanic customer support
• Following ToyPanic’s official online or in-store submission process

All submissions are subject to inspection and approval.

Valuation timelines may vary depending on:

• Item type
• Submission volume
• Condition complexity
• Verification requirements

ToyPanic will aim to complete valuations within a reasonable business timeframe, but turnaround times are not guaranteed.

ToyPanic will notify customers once:

• Inspection is completed
• Valuation is finalized
• Acceptance status is confirmed
• Trade-in or consignment eligibility is determined

Notification will be provided through the agreed communication channel.

Yes. ToyPanic reserves the right to reject any item after inspection if it:

• Fails authenticity verification
• Is too damaged
• Is incomplete
• Has poor resale demand
• Does not meet internal standards

Final acceptance is subject to ToyPanic’s sole review and discretion.

No. All initial quotations, estimates, and preliminary offers are subject to final physical inspection and verification.

Final valuation may be revised after item inspection.

Yes. Customers may decline the final offer after valuation.

However:

• Consignment rental fees paid are non-refundable once listing begins
• Customers must collect rejected, withdrawn, or declined items within the stated collection period
• Storage or handling charges may apply for uncollected items

No. Consignment improves visibility and exposure, but sale is not guaranteed.

Successful sell-through depends on:

• Market demand
• Pricing
• Item condition
• Buyer interest
• Product desirability

ToyPanic will exercise reasonable care in handling consigned items.

However, ToyPanic shall not be liable for:

• Manufacturer defects
• Pre-existing damage
• Packaging wear from normal display handling
• Market depreciation
• Indirect loss due to delayed sale

Any liability, if applicable, shall be limited to terms stated in the final consignment agreement.

ToyPanic offers collectors:

• A trusted collector platform
• Access to an established buyer community
• In-store and online exposure
• Safer transactions
• Less buyer risk
• Reduced negotiation hassle
• Flexible selling options
• Professional resale support

This makes selling more convenient, structured, and reliable compared to managing direct marketplace sales independently.